Covered California sent deaf customers a hotline offering “hot ladies!”
CBS Local reported:
On the deadline to sign up for health coverage through Covered California, some hearing-impaired residents were sent to a chat line offering ‘hot ladies’ instead of an insurance navigator.
With the deadline looming, an Auburn man scrambled to sign up for Covered California.A page on the site where users can calculate the cost of coverage lists an incorrect phone number as 1-888-899-4500. The number, which was correct on the Contact Us page, is similar, but just one digit off: 1-888-889-4500.
So what does the incorrect number go to? This is what greets callers instead of health insurance advice:
“Welcome to America’s hottest talk line. Ladies, to talk to interesting and exciting guys free, press one now. Guys, hot ladies are waiting to talk to you. Press two to connect free now,” the recording says.
Jeff Brown admits he dialed that number, thinking he was signing up for health insurance.
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